You can rest assured that we look after the information you supply us as well as we look after our own. We take our responsibilities seriously under the General Data Protection Regulations (GDPR) and ensure that we comply with guidance from the Information Commissioners Office (ICO).
We will never sell your information or offer it to anyone and will only ever supply vital information to third parties for the purpose of processing any orders that you might make through us.
If you make an enquiry through this website we will use this to contact you but if no further contact is made by you then we will not hold this information for longer than 6 months (unless you have signed up to the newsletter.
Any information that you give us on the phone on through the website or in person may be recorded in order that we deal with your enquiry professionally. We may ask details about you, you hearing health, your history and so on all in order that we give you the best help we can. The more we know about you, your lifestyle and your needs, the more effectively we can help you. All of this information is stored digitally on a system that is secure and complies with all GDPR rules.
We may need to give details of your test results and some personal information to our suppliers in order to supply a chosen product. Again, we only deal with trusted third parties who also treat your information confidentially.
We may contact you occasionally to let you know about new offers or promotions that we think you might interested in. We will ask you first and if you want us to stop just let us know.
If we have reason to believe that our security has been breached and your information may be at risk we will inform you immediately and let you know of the action we are taking to put things right.
If you have any concerns about the information we hold and would like to make an access request then please contact us to do so.